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Clear roles are essential — operationally and from a compliance perspective.

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You (merchant / installer)

You stay responsible for the commercial side:
  • selling the energy upgrade;
  • defining scope and pricing;
  • owning the customer relationship;
  • deciding where Prets appears in your flow.
You are never required to:
  • assess financing suitability;
  • explain financial products;
  • collect or approve regulated decisions.

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The homeowner

The customer actively drives the process. They:
  • enter information;
  • explore scenarios;
  • choose whether and how to proceed;
  • submit applications deliberately.
Nothing is hidden. Nothing is locked in without confirmation.

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Prets

Prets supports the decision and the process. It:
  • explains cost, impact, and payback in plain terms;
  • shows payment options side by side;
  • guides customers through required steps and documents;
  • monitors progress and highlights where people get stuck.
Prets never:
  • recommends options;
  • defaults customers into financing;
  • approves or rejects applications.

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Funding providers

Providers remain fully responsible for:
  • acceptance criteria;
  • checks and approvals;
  • contracts and final outcomes.
Prets only facilitates a cleaner, more complete application.