{
"eventId": "<string>",
"version": "2026-06-01",
"organization": {
"organizationId": "mer_01HZQ7K8ABCDEFGHJKMNPQRSTV",
"slug": "acme-solar"
},
"type": "<string>",
"data": {
"caseId": "QUOTE-2024-001",
"quote": {
"quoteId": "<string>"
},
"message": {
"messageId": "csmsg_01K1D7E0F1G2H3J4K5M6N7P8Q9"
}
},
"timestamp": "2023-11-07T05:31:56Z"
}case.message.replied
A Case message was added, except the opening request which case.created already covers.
Prets sends this as an HTTPS POST to the endpoint registered via POST /v1/events/destinations. Each delivery carries Authorization: Bearer {bearerSecret} and uses eventId as the idempotency key. Return any 2xx within 30s to acknowledge; non-2xx responses are retried with backoff for up to 24h.
{
"eventId": "<string>",
"version": "2026-06-01",
"organization": {
"organizationId": "mer_01HZQ7K8ABCDEFGHJKMNPQRSTV",
"slug": "acme-solar"
},
"type": "<string>",
"data": {
"caseId": "QUOTE-2024-001",
"quote": {
"quoteId": "<string>"
},
"message": {
"messageId": "csmsg_01K1D7E0F1G2H3J4K5M6N7P8Q9"
}
},
"timestamp": "2023-11-07T05:31:56Z"
}Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Body
A Case message was added, except the opening request (case.created already covers that).
^evt_[0-9A-HJKMNP-TV-Z]{26}$"2026-06-01"Show child attributes
Show child attributes
^qot_[0-9A-HJKMNP-TV-Z]{26}$Thin payload — receivers fetch the thread via GET /v1/cases/{caseId}/messages. Author lives on the message resource, not here.
Show child attributes
Show child attributes
^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$Response
Delivery acknowledged. Any 2xx within 30s is treated as success.
Was this page helpful?