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WEBHOOK

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

A Case message was added, except the opening request (case.created already covers that).

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version
string
required
Allowed value: "2026-06-01"
​
organization
object
required
​
type
string
required
Pattern: ^qot_[0-9A-HJKMNP-TV-Z]{26}$
​
data
object
required

Thin payload — receivers fetch the thread via GET /v1/cases/{caseId}/messages. Author lives on the message resource, not here.

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eventId
string
Pattern: ^evt_[0-9A-HJKMNP-TV-Z]{26}$
​
timestamp
string<date-time>
Pattern: ^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z))$

Response

200

Delivery acknowledged. Any 2xx within 30s is treated as success.